Personalized Care...

EFFECTIVE MONDAY, JUNE 15, 2020

We continue to take precautions to prevent the spread of COVID-19 to our clients and staff. Currently, we allow one person per appointment to come in with their pet. All persons entering the building must be wearing a face mask. You must be escorted into the building for your appointment. When you arrive, dial our office number, 336-644-1522. A staff member will meet you at the front door to show you to your exam room.

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EFFECTIVE WEDNESDAY, APRIL 1, 2020

While veterinary medicine is considered an "essential business," we want to protect our staff, as well as ensure that we can stay open during this crisis. In our continued effort to provide quality care while abiding by governmental rules, regulations, and recommendations, we are implementing the following changes during the stay at home order:

1. We are changing our hours slightly to 7:30 a.m. to 5:00 p.m. Monday through Friday, and every other Saturday from 8:00 a.m. to 12:00 p.m.
2. We have divided our staff into 3 teams to decrease exposure risk. We will only have one doctor and their designated team at any one time. Therefore, we will be limiting appointments giving priority to those with "essential" needs such as illness, injury, and ongoing medical care. Elective or "nonessential" appointments will be scheduled based on availability, or as soon as we resume regular operations.

We appreciate your understanding during these difficult and ever changing times. Hopefully, this will be short term, but we feel this is best for everyone's safety.

Dr. Lofgren

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EFFECTIVE MONDAY, MARCH 23, 2020

In response to the COVID-19 pandaemic, we at Lake Brandt Veterinary Hospital have decided to implement the following changes to protect our staff, doctors, clients and visitors, while continuing to provide essential and quality veterinary care to you and your pets. If you have experienced fever, or other symptoms associated with flu or COVD-19, or have been exposed to someone wih the same, or traveled to an endemic area, please reschedule your appointment for 14 or more days away. We have increased our cleaning and sanitizing protocols throughout the hospital between clients and patients. We have also asked any employee exhibitng fever and/or signs of the flu or COVID-19 to remain out of work for 14 days.

In response to CDC, AVMA and NCVMB, we will institute the following changes in regards to appointments to maintain social distancing and avoiding congregations of more than 10 people:

1. For wellness visits and minor illnesses: Call us at 336-644-1522 for an appointment. Upon arrival at the hospital, please call and an assistant will meet you at your vehicle for "curbside service." We will take your pet into the hospital for examinations, vaccines, treatments, etc. We will then call you to discuss findings and recommendations.
2. For medication/food refills: Please call ahead and place your request. A staff member will take payment over the phone. When you get to the hospital, call us and your medication and/or food will be brought out to you.
3. For sick animals and emergencies: Please call for an appointment. A staff member will discuss your concerns. Once you arrive at the hospital, call us and a staff member will meet you at the door, take your pet in for an exam, then the doctor will contact you with diagnostic and treatment options. If it is deemed necessary to have a client come into the hospital, we ask that you limit it to one person.
4. For surgery and dental drop off: Call when you arrive at the hospital. A staff member will come to the car to get your pet and take into the hospital. We will be happy to email you the surgical release and estimate. Please have them signed upon your arrival, and be sure to include your contact number. We will call you after the procedure to discuss aftercare and discharge instructions.

We are sorry we have to temporarily institute these changes until futher notice. Our primary goal is to keep doctors, staff and you safe, while trying to do our part to control the COVID-19 pandemic, as well as continue to provide care to you and your pets.